FAQ | Jasmyn Cheng Art

Shipping

  • Netherlands (NL)

    Cost: Free

    Delivery time: 2–5 business days

    Service: PostNL or DHL

  • EU Neighbours (Germany, Belgium, France, Denmark)
    Label: Shipping EU


    Small works (up to 40cm in length) €5.95

    Medium works (> 40cm) €12.95

    Large works (>70 cm) €25.95

    XL works (>100cm) €45.00

  • Rest of EU / International
    Label: International Shipping (on request)
    Please contact me if your country isn’t listed

  • How long does shipping take?
    Paintings are usually shipped within 2–3 weeks after purchase. You will receive a tracking link once your order has been dispatched.

  • Can I pick up my artwork locally?
    Yes, local pick-up in Amsterdam is welcome.

Returns & Exchanges

  • Can I return my purchase?
    All sales are final. Please review all details carefully before purchasing.

  • What if my artwork arrives damaged?
    Contact me within 48 hours of delivery with photos of the damage. I will work with you to resolve it.

Artwork Details

  • Is the artwork original?
    Yes, each piece is an original painting, signed on the back of the canvas.

  • Is it ready to hang?
    Yes. Each painting comes wired and ready for hanging.

  • Is framing included?
    Yes. The Ayoush frame is included in the listed price.

  • What about color accuracy?
    Colors may vary slightly between screens. Every effort is made to photograph artworks as accurately as possible.

Legal & Copyright

  • Are prices in euros?
    Yes, all prices are listed in EUR (€).

  • Who owns the copyright?
    Jasmyn Cheng retains copyright on all artwork images and reproductions. Purchasing a painting does not transfer reproduction rights.